Molly Dog Collar- Loyal Friend

Molly & Tutu, understands that your experience in being part of our history by purchasing an accessory is special.

​

You, our customer, is important to us, therefore, we want to meet your expectations, even in an unforeseen event, resulting in the return of the purchased product.

​

To better serve you, we analyze each situation so that we can offer a good solution in the return of the product. Please contact us within 7 days after receiving the item to let us know and send us the product back.

​

In some cases, return shipping is free. If through our fault, you received an item that is defective or different from the one you purchased, Molly & Tutu will replace it with the same item. In this case, we will refund the return shipping cost and the return period will be up to 30 days.

​

In case of regret in the colors, weave or collection chosen by the customer and even wrongly informed measurements, the customer will be responsible, as well as bearing the return shipping costs.

​

In any case, the product must be sent in the original packaging, accompanied by the invoice and accessories. It is essential that the product has no evidence that it has been used, unless if there are problems with the product.

​

When we receive the product, we will analyze whether the return conditions are within the established criteria. When sending the product, the reason for the return and the data of the person who is returning, name, telephone and e-mail must appear on the back of the invoice to be returned.

To send shipping information: Send an email to mollyetutu@gmail.com

Molly & Tutu, differentiated accessories for pets, is unique and essential to make you and your pet stand out in terms of style and charm when using an exclusive accessory.

​ The collars are made manually, so Molly & Tutu need a few extra days to be able to make them with all care and quality. Our delivery time is between 20 to 30 business days, regardless of the chosen shipping date.

The value of the shipping fee for delivery will be automatically calculated at the time of making the purchase.

The cost of delivery freight is calculated based on the place of delivery, weight and dimensions of the Product.

​​ In order for Molly & Tutu to be delivered on time and to the correct place, please make sure the registered address is correct.

​ we ship All our orders via [USPS/UPS/DHL]. You will receive an email update with your tracking number once your order has shipped.

Standard shipping typically takes 20-30 business days to destinations within the United States. If we have a high volume of orders, shipments may delay a few days. In addition, delays in domestic and global shipments (such as those caused by​​ by COVID-19, holiday volumes or bad weather) may affect your delivery date.

Once your order has shipped, you will receive an email with a tracking number to track your order. After receiving your tracking number, please allow up to 48 hours for the tracking portal to update.

Customs Fees and Import Taxes, the company Molly & Tutu is not responsible for any customs or import fees you may incur during or after shipment (tariffs, taxes, VAT, etc.).

Please contact us if you have any questions or concerns regarding your order, via email mollyetutu@gmail.com

Making you and your pet happy with the experience of having a Molly & Tutu accessory is our purpose.

Molly & Tutu ensures that the high quality Paracord 550 and Biothane are ideal to be used to make collars, being very efficient and resistant for this use.

​

You can rest assured, because the resistance of the material used allows you to have fun anywhere, because it can get wet, dirty, be used in the snow, on the beach and sunbathe without losing its color. The Paracord is mildew and UV fading resistant.

​

In order for the Molly & Tutu accessory to always fulfill its purpose of beautifying your pet, some care is important:

​

It's not recommended for use of toys. They can be damaged with dog bites and shredded with sharp cat nails.

​

Always wash only by hand, with running water and mild soap.

​

Always dry in the shade, never in the drying machine

​

Wash after going to the beach, remove sand and salt water

​

Always dry the accessory completely before putting it on your pet. Keeping any accessory, fabric or material damp or wet for a long time in contact with your pet's fur can form fungi.

​

Keeping these precautions will ensure that your pet can have a Molly & Tutu collection always ready to be used in high style on any occasion.

​

Making you and your pet happy with the experience of having a Molly & Tutu accessory is our purpose.